Unhappy Customers End Businesses
When you’re running a company, you always need to think about the wants and needs of your customers. Or, perhaps it would be better to think about things that they absolutely hate and can’t stand. That way, you can at least avoid making the mistakes that will cause them to never buy from your business again. There are a lot of things that make customers think twice about using a business but only a few that will guarantee you lose them for good.
I’m On Hold
That’s hopefully something that you’ll never make your customers say, and the truth is that these days, there’s no need for that to happen. With all the tech available, there’s simply no excuse for leaving customers in a position where they have to wait minutes maybe even hours to get a response. Instead, you should think about introducing call handling software into your company. This will allow you to access calls immediately and ensure there is no customer left hanging on the end of a phone line. Even if there isn’t someone there to speak to them, certain automated technology can actually provide them with all the info they need without any human interaction necessary.
Alternatively, you can avoid the phone call altogether with instant messaging online. Set up an instant messenger service on your site and you will be able to make sure that customers can reach you quickly without any need for a long wait.
It Won’t Load!
If you have a lot of traffic to your site but very few people sticking around for purchase, there’s probably an issue with the tech aspect of it. A lot of business owners online these days don’t bother to host their site. Instead, they piggyback off a free source, and then they wonder why they have issues with performance.
Again, with services offered by companies like Wizz Hosting, there’s no need to put your customers in a position where they have to wait for a site to load. Instead, you can make sure that it takes seconds for new pages to pop up and that they can access info from your website easily. Every business operating online should be hosting because don’t forget, this also boosts your search ranking. So, it’s really a win-win situation.
You Weren’t Home?
Problems with deliveries are always going to drive customers around the bend. You need to make sure that when they order a product from your website, you can guarantee a fast turnaround time. But your role doesn’t stop there. You also need to make sure that it reaches them in a fair amount of time and that it is delivered. If there’s any issue in the delivery section of your business, customers will be writing an awful lot of negative reviews. Be particularly careful if you are outsourcing deliveries because some companies simply can not be trusted to provide a quality service.
We hope you use this advice to avoid some of the worst case scenarios, keeping consumers happy and your business thriving.